Help
Welcome to the People2People Help section. This section contains answers to some of the
questions we're most frequently asked by members, as well as useful information about what to do if you ever lose
your screen name and password.
Didn't find the answer to your question online? No problem - each section contains a form that you can use to
contact one of our specialists for answers to questions not found here. Thanks for stopping by!
TROUBLESHOOTING
A. Double-check your username and password. If you have forgotten this information, click here and we will e-mail it to you. If you continue to have trouble, go into your web browser settings and delete all cookies and temporary internet files. Then close your browser and re-start it. If you are still unable to log in after taking this step, contact us and let us know exactly what happens (be sure to include any error messages you see). A customer service representative will assist you within 48 hours.
A. Your profile will only be visible to other members who qualify as a match for you. This means if you are a male seeking a female, only females searching for males will be able to see your profile in their search results. If you are a female seeking a male, only a males searching for females would be able to see your profile. You can always see how your profile appears to other members by logging into your account and clicking "My Profile" on the right side of the screen.
A. No problem - we can send it to you! Just click on the "Forgot your screen name and password" link underneath the login box. Enter the email address you used when you registered with us, and we will send you an email with your screenname and password.
A. At this time, members are not able to change their screen names. However, you can create a new account using a different screen name and e-mail address.
A. There are a few reasons why you may have trouble logging on.
1. Make sure there are no extra letters or numbers in either of the fields.
2. Look for an error message above the log in fields. The error message can help you determine why you are having difficulty logging in.
If you've checked these three things and are still unable to get into your account, please contact Customer Support for further help.
A. To cancel your account, go into your People2People.com account and click the "My Account" link (it’s in the navigation bar at the top of every page). From here, you will be able to cancel your account.
A. To reinstate your account, send your e-mail address, screen name and password, along with a short note asking to be reinstated, to Member Services.
A. We do not have a separate site for gay and lesbian adults. People2People.com has a large community of gays and lesbians.
A. To change your password or e-mail address, log in to your account and visit the "My Account" section. In this section you can change your password or e-mail address.
A. If you would prefer not to receive mail from , log in to your account and click on the "My Account" link. You will be able to decide which mailings you would like to receive from us, and which ones you’d like to take a break from.
A. A cookie is a text-only string of information that is written by your browser to a special file in your computer. Cookies are generally used by web sites whose users have unique User Ids and Passwords that identify them and their private information. The cookies allow a user to navigate that web site in a secure environment without having to enter their User ID and Password on each new page.
A. If you are using:
Internet Explorer
- Click on "tools" in the menu bar2 - select Internet options
- Click the "security" tab
- Click the custom level button
- Scroll until you see "cookies"
- Set both cookie options to "enable" or "prompt".
Internet Explorer 6
Click on Internet Options on the Tools menu, and then clicking the Privacy tab.
The Privacy settings available with the slider are:
* Block All Cookies: Cookies from all Web sites will be blocked, and existing cookies on your computer cannot be read by the Web sites that created them. Per-site privacy actions do not override these settings.
* High: Blocks cookies that do not have a compact privacy policy or that have a compact privacy policy which specifies that personally identifiable information is used without your explicit consent. Cookies that were already on your computer before you installed Internet Explorer 6 are leashed (restricted so that they can only be read in the first-party context). Per-site privacy actions override these settings.
* Medium High: Blocks third-party cookies that do not have a compact privacy policy or that use personally identifiable information without your explicit consent. Blocks first-party cookies that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent. First-party cookies that do not have a compact privacy policy and cookies that were already on your computer before you installed Internet Explorer 6 are leashed (restricted so that they can only be read in the first-party context). Per-site privacy actions override these settings.
* Medium (default level): Blocks third-party cookies that do not have a compact privacy policy or that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent. First-party cookies that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent are downgraded (deleted when you close Internet Explorer). First-party cookies that do not have a compact privacy policy are leashed (restricted so that they can only be read in the first-party context). Cookies that were already on your computer before you installed Internet Explorer 6 are also leashed. Per-site privacy actions override these settings.
* Low: First-party cookies that do not have a compact privacy policy are leashed (restricted so that they can only be read in the first-party context). Cookies that were already on your computer before you installed Internet Explorer 6 are also leashed. Third-party cookies that do not have a compact privacy policy or that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent are downgraded (deleted when you close Internet Explorer). Per-site privacy actions override these settings.
* Accept All Cookies: All cookies will be saved on your computer, and existing cookies on your computer can be read by the Web sites that created them. Per-site privacy actions do not override these settings.
NOTE: Changing your privacy preferences does not affect the cookie acceptance policy for cookies that have already been set unless you move the slider to Accept All Cookies or Block All Cookies.
Internet Explorer displays a Privacy dialog box the first time a cookie is restricted based on your privacy preferences. This dialog box is displayed only once unless you clear the Don't show this message again check box. The Privacy dialog box explains that a new status icon (the Privacy Report icon) is placed in the status bar when you visit a Web site that does not meet your privacy preferences. You can double-click this icon to view a privacy report that explains how the Web site either has privacy practices that conflict with your preferences or has no published privacy policy. You can also view a privacy report for any site by clicking Privacy Report on the View menu.
NOTE: The Privacy slider is designed to work only in the Internet zone. All cookies are automatically accepted from Web sites in both the Local Intranet and Trusted zones, and all cookies are automatically blocked from Web sites in the Restricted zone.
MY MAIL
A. To send mail to another member you must:
1) Be a subscriber or
2) Have stamps
You must also be logged into your account. To send mail:
1) Go to the profile page of the person you would like to email.
2) Click the "Email" icon under "My Tools".
3) Type the text of the e-mail in the fields provided.
4) Click the "Send Email" when you are finished typing your message.
You will then receive a confirmation that your mail has been sent.
A. This means that the sender paid in advance for your response to them. You can only use this prepaid response to respond to their message. It can't be used to respond to a message sent by someone else. You can prepay for another member's response to you if you are a subscriber or have stamps.
A. All you need to do is open the message with the prepaid response and hit the 'Reply' button. Compose your message, and send it on its way! Our system will recognize that your response was prepaid and you won't be charged for the message.
A. On the screen where you write your email message, you'll see a line of text at the top of the page that says "I'd like to prepay for response to me". Make sure this box is checked before you send your message, and as long as you have a subscription or available stamps, the other member's response will be prepaid.
A. Members have two weeks to use prepaid responses. If someone chooses not to respond to your message and you paid for it with a stamp, your stamp will be refunded to your account after two weeks have passed.
A. We offer two payment options. By becoming a monthly subscriber, you can exchange unlimited emails with other members and also prepay responses. You can also purchase stamps to send mail. It costs one stamp to send an email or two stamps to send prepaid messages.
A. After you log in, click the "My Email" link (it's in the toolbar, on the right of every page). From the "My Email" page, click on the "Manage Folders" button. this will take you to a page where you can view your current folders. We automatically provide you with an in-box, a folder with your sent messages, a folder in which to save your drafts, and a trash folder. To create a new folder, just type in the name of the folder you want to create in the text field next to the "Create Folder" button. Click the button, and your new folder will appear.
A. If your mailbox is getting too full, we'll send a message to the email address you registered with and let you know. You can either save some of your mail to your own computer or delete messages that you don't want. Because we want every member to be able to receive new messages, our system will delete messages if you go over your mailbox size.
A. When you have e-mail from another member, we'll send you a notice at the email address you gave us when you registered. It will be sent from our notifier and the subject line will be "You have a message from_______". Just log in and go to "My Email" to check your messages.
A. My Favorites is a place for you to keep track of members you've contacted, as well as members you'd like to meet! This feature is very helpful if you correspond with multiple members.
A. When a member has no profile it can mean one of two things:
1) The member joined recently and hasn't yet finished creating their profile. You should try checking back in a day or two to see if the member you're interested in has had a chance to finish creating their profile.
2) The member has cancelled their account and can no longer be contacted.
A. To read your mail, first log in using your username and password. Then, go to "My Email" (located in the navigation bar, on the right of every page). Once inside your mailbox, click on the subject line of the message you would like to read.
A. A "Wink" will let a member know that you are interested in their profile. It’s like virtually flirting, from across the room. It is FREE for all members to use and may help strike up a conversation with that special someone. All you have to do is press the "Wink" icon under a member’s photo on their profile page. Then we send them an e-mail letting that member know they’ve caught your eye. Mutual interest is just a mouse-click away!
MY PROFILE
A. First, log in to People2People.com. Then, go to "edit profile". Once there, you can update any part of your profile, including your personal information.
A. No, there is no counter or notification as to how many members have browsed your profile.
A. Members and guests of People2People.com can see your profile.
A. Unfortunately, we cannot hide profiles.
A. Log in to People2People.com, then go to "edit profile". Towards the bottom of the page you will be able to update your headline and ad text.
Remember: Every time you change your ad it will be taken off-line temporarily so it may be reviewed by our customer support staff.
A. It takes anywhere from 24 to 48 hours for your ad to be approved, depending on when it is submitted.
A. 1. Please keep your personal information private. We will not post ads that contain real names, phone numbers, email addresses or web URLs.
2. Please keep your ad "clean." We will not post ads that contain sexual content, are submitted by couples, or by anyone seeking an affair.
3. Please be respectful of our other members. We will not post ads containing obscene language, racial or derogatory comments.
SEARCH
A. To change your search preferences, first log into your People2People.com account. Then, click the Search link (it's in the navigation bar on the right of every page). After you update your preferences, try searching again to see how your results have changed.
A. Although we have thousands of locations in our database, we do not have every region in the world covered. If you receive an error that the city you entered cannot be determined or the location section defaults you to a larger city/area in your country, first check the spelling and code of the city entered. You may have to enter a city code that is a bit farther away, but includes your area. If you have a specific problem, please click the "Contact Member Services" link below.
A. If you know the screenname of the member you're looking for, you can do a screenname search for them right from the search page. After you log into your account at People2People.com, click on the "Search" link in the navigation menu on the right side of the page. On the top of this page you will see an area called "Member Search". Type their screenname in the box, and you'll be able to view their profile.
You can also search for members by screenname from the Search, My Mail and My Journal sections.
MY PHOTOS
A. To upload your public or private photo on People2People.com:
1. Log in to your People2People.com account.
2. Click on "add/edit photos".
3. If you’re uploading a public photo, make sure you are in the public photo portion of the page. You also have the option to upload up to three private photos.
4. Use the browse feature to find your photo on your computer’s Hard Drive.
5. Once you have found your photo, click the Submit button.
If your upload was successful, a small thumbnail of the image will appear on the page.
If you submitted a public photo, it will be sent to our Customer Support staff for review before it is posted online with your profile.
A. Of course! We’ll be happy to accept your photo via email or snail mail.
If you want, you can E-mail your photo to us at p2phelp@phx.com.
*Please make sure all e-mailed photos are in .jpg format and their size is less than 100k.
If you would like to send us your photo via postal mail, please include the following information when you mail us your photo:
1. Screen name
2. Password
3. This is a "public" or "private photo" (if you send more than one photo, please let us know which is a public or private)
4. If you would like your photo returned, include a self-addressed stamped envelope.
Our mailing address is:
People2People.com
P.O. Box 15592
Boston, MA 02215
A. Your public photo appears online with your profile and can be seen by anyone who looks at your profile. Before your public photo appears online, it will be reviewed by our Customer Support staff to ensure that it meets our site's guidelines.
Your private photo can only be seen by members you choose to share it with. It does not appear in any public areas of the site. You can send your private photo to other members as an email attachment. You can include up to three private photos with your profile. Private photos are not reviewed by our Customer Support staff.
A. It usually takes 24-48 hours for a photo to be approved. This time frame is dependant on the day/date your photo was uploaded.
A. People2People.com members are encouraged to submit photographs to supplement their profile information. They can be candid or more formal; they can be in color or in black and white. The important thing is that you use a photo to express a part of your personality that may be difficult to put into words. Each member may submit a public photo, which will appear as a part of the member profile and be viewed by all visitors and members of People2People.com. Members may also submit up to three private photos, which may be viewed only by members who have been granted access by the submitting member. Profiles that include photos get many more responses than those that do not, so don’t miss this opportunity to make the most of your People2People.com membership. Follow these simple guidelines:
1. All photographs submitted are subject to the approval of People2People.com, at our sole discretion. People2People.com will review your photo for quality and content. We reserve the right to resize, cut or edit your photo as necessary. If your photo does not meet approval, we will send you a message informing you that your photo has been rejected. Photos are rejected for quality when they are too small for display, too blurry or have become corrupted during the Internet transfer.
2. All photographs submitted for display on People2People.com become the sole property of People2People.com
3. Do not include any telephone numbers, street addresses, last names, URL’s or email addresses in your photo. Also, photos that contain multiple people may be rejected.
4. No photo deemed by People2People.com to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful, racially, sexually or ethnically objectionable will be displayed.
5. Nudity and/or excessively revealing photographs are not permitted. We do not allow photos depicting illegal acts; nor do we allow photos showing gratuitous displays of violence or weaponry.
6. In accordance with our Terms of Service, all members must be 18 years of age or older. Therefore, we discourage the use of baby photos or other childhood photos in the public photo area. We encourage all members to post current photos that represent themselves accurately.
7. Members agree to abide by federal copyright laws and further agree not to copy, reproduce, retransmit, distribute, publish, commercially exploit or otherwise transfer any such copyrighted material in any format, electronic or otherwise, except as provided by federal copyright laws. Members agree not to impersonate any other user of People2People.com or any People2People.com Group, Inc. employee.
8. Do not post photos soliciting passwords or personal identifying information for commercial or unlawful purposes from other users.
9. All photos must be .jpg files less than 10k.
10. Members may upload one public photo that will appear next to their profile. They may also upload up to three private photos, which may be viewed by other members at your discretion.
BILLING AND PAYMENT
A. To make a purchase, log in to your account and click on "Subscriptions" (located in the main navigation bar). In the Subscriptions section, you'll be able to select what you would like to purchase and how you would like to pay. Be sure you make note of all the details of your payment method and write down any necessary confirmation numbers you might need later.
A. A subscription allows you unlimited access to within a certain period of time, i.e. one month, three months or an entire year. You will be able to send and receive an unlimited number of e-mails to other members while your subscription is active.
Stamps allow you to "pay as you go". You may purchase stamps in blocks of ten. It costs one stamp to send an email (two, if you prepay for the other member’s reply to you). Stamps never expire and will be valid as long as you have an account with us.
To see our pricing options, payment methods, or to make a purchase, click here.
A. If you live outside the US and would like to purchase a People2People.com subscription or stamps, you can make credit card purchases online using our secure server, or you can send us a US money order. See the Subscriptions and Stamps Page for our mailing address and pricing information.
A. It is very safe to make purchases online. All transactions are processed through our secure server, which means your information is encrypted while it is in transit.
A. Our mailing address is:
People2People.com
P.O. Box 15592
Boston, MA 02215
Make sure to include your screen name and e-mails address along with all payments.
A. Once we receive your payment and credit your account we will e-mail you to let you know. The e-mail will be sent to the account you have registered with us.
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